NS to STB: “Service levels do not meet our customers’ or our expectations”

(Source: Railway Age, December 13, 2021)

NEW YORK — In a Nov. 23 letter submitted to NS Chairman and CEO James A. Squires (who has since transferred his President role to Shaw), STB Chairman Oberman wrote that NS’s recent key operating metrics “are hovering far below 2019 comparables.” For the second reporting week of November 2021 vs. the same period in 2019, he noted a “marked decline” in average train speed for manifest service. This, he wrote, is “particularly troubling given the focus on the manifest network in NSR’s [NS’s] precision scheduled railroading operating model.” He also noted an increase in average system dwell time and in average number of manifest trains holding per day.

Full story: Railway Age

Tuesday, December 14, 2021